agoda bookings reviews
Somehow my credit card was charged almost $1,500 with Agoda. in Greece "We booked Hotel Eucalyptus through Agoda after reading a handful of reviews, and it was easily the best decision we made for our trip to Santorini." NO REFUND for my cancelled hotel stay. I use Agda very often, and I have already enjoyed a couple of weekends for free redeeming my points. Unless you want to sleep outside. The booking with agoda was easy but considering all information about the hotel was not transparent, I wouldn't book with them again. Hi Marlon, I understand cancellation policies but this was a circumstance that we should've been reimbursed for and its a shady and unethical move. Condo owner leaves no keys. Their customer service is disturbingly bad! I would not recommend using Agoda as a booking website as there customer service is terrible and they do not try to help make things right for customers. I got a better rate thru agoda, so did not contact the resort directly. We booked a mountain place on Agoda and got a confirmation, however on check in day, there was still no check in info despite my multiple messages over several days requesting the information. Just take you money with no proof if properties still exists. Worst company! Complete crap. Dont do it. Their website shows "Free Cancellation" with the lowest rate, which is the non-refundable rate. Agoda customer service couldn't care less! Will never book through them again, avoid at all costs. Comparing Booking.com & Agoda. Like most online Hotel services, Agoda lets you sort search results to find the lowest price or the most highly rated hotels for your target dates. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, I inadvertently booked a hotel reservation with this scam site and they charged my. I will never use them again. Online Travel Agency in New York, NY. - Vishwas from India. Management is terrible! This Agoda review was very difficult to write because Agoda has both its very good side and a seemingly dark side. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. - Joyce from Canada I even had United write a letter to them. To make matters worse, they have no toll free number for North Americans to call their call centre. I lost all my booking money for my hotel room and they made NO allowance for COVID 19 Agoda ranks 7th among Hotels sites. Called up Agoda, have them talked to JAL ground crews. Hi, Very frustrating and completely unreliable. You have to register to Agoda affiliation program, you will see all the history about your Agoda purchase and points. don't spoil your holiday. Anyone who travels during these times must have a reason. Also, hotel claimed to serve breakfast. Agoda includes hostels and apartments in its results. If you need more options when you book, try … I booked three nights through Agoda in FL and had to cancel from illness. Member Privileges with Insider Deals. Still fighting with them to refund me a portion of my money back. Would rather spend the night in a casket with a corpse than use Agoda again! It was my understanding that you receive points according to the amount of money you spend on reservations, not on writing reviews. We were really looking forward to this trip but how can we travel when flights are being grounded?! Unable to extend the expiry of the booking. Agoda ranks 4th among Hotels sites. They sold me tickets that won't work. I spent an extra $40 for my 17lb dog. i have booked a room in edinburgh for oct through my credit card - all expenses are already deducted from my card. If you’re traveling by yourself, a hostel is usually cheaper than a motel if you don’t mind sharing rooms with fellow travelers. Booked a 1night staycation with Park hotel Singapore (with SG Secure badge) and was shocked to realize that the hotel was reserved for quarantined personals from Covid-19. No apologies. Essentially they unethically but legally stole $ 600 from me. Agoda can help you book airport transfers from over 2,000 locations worldwide. Thanks to Agoda." I have never even heard of Agoda before. If you need more options when you book, try one of the best online travel sites. I won't be using them again. We use cookies for analytics, personalization, and ads. They find us a room it has bugs, water leak from the shower to the bedroom, they gave us no towels or washcloths we had to go out a purchase ourselves. Over 15,000,000 reviews to help you find the perfect place. My Spring Season trip (March-April) was affected by COVID-19 due to travel restriction and flight cancellation. They seem very reluctant to hand them over which I find suspicious. Agoda has a consumer rating of 4.09 stars from 3,632 reviews indicating that most customers are generally satisfied with their purchases. Avoid. Stay safe with our COVID-19 guide. I didn't know that? I used it only when absolutely have to. Hardly what I'd consider a breakfast. We check over 130 million products every day for the best prices, Casper Sleep launches new cooling mattress tech and sheets ahead of summer, Best remote control cars 2021: RC cars for kids and adults, Agoda will send you notifications if the pricing of your hotel changes. Agoda – Allows for the collection of points which can be accredited to an airline – what they call Points Max – as well as Agoda Cash which can be used against future bookings by grouping rewards together. Guaranteed lowest price on hotels, resorts, hostels, homes & more, worldwide. Agoda also makes sure that its members and frequent users are rewarded for their loyalty. Read HanieAniq's review of the Agoda - www.agoda.com, 97 of 68128 Agoda - www.agoda.com reviews, & compare with other Travel Agents at Review Centre. These allow users to make a better decision on which hotel suits their needs best. Consumers satisfied with Agoda most frequently mention best price, hotel bookings and book hotels. Avoid! They usually use the system whereby they charge the money. I called Agoda and the front desk lady says the have no availability. Ask your bank for a copy of the statement if you dont have one but a valid id would be handy if the hotel/motel do not allow then give them the flick and sue them. booked hotel with them, their customer support is pathetic. You can also look at the secret deals that Agoda selects for you. From 68128 reviews. Go to Airbnb, Destenia or Hotels.com that really was helpful for customers stuck in travel restrictions. Agoda is an excellent option for booking travel accommodations. I have heard of Agoda before, so it’s not a total unknown. Refused to refund a cent and also rejected claims sent forward. how can i know that we can received this reward. The only problem is the refund will take about 30 days but better than nothing. After calling the support hotline they changed the dates in 10 minutes, even though on their website it said this was not possible. This helps you get the best price when you are planning a trip in the far future. Please note that refundable policy depends on the promo you will choose for your next booking. If you’re strictly looking for hotels, this is one of the best services. I made a reservation in February for Los Angeles for the beginning of July but because of Covid19 we decided to cancel and even though my reservation was non-refundable they were able to refund it for me with no problems, I got a hold them fast and all was taken care of in less than 10 min. If you’re looking for the best deal, this is a good place to start. "I could not have asked for a better stay than Klausturhof. Get the best reviews, product advice, news and more! New York, Gain trust and grow your business with customer reviews. I was hung up on twice, and refused to be transferred to a supervisor. I usually use my mobile phone to show the voucher, bbut most times hotels are not even bothered to see it as they have your name on file. I had a confirmation email and still did not end up with a place to stay. STAY AWAY! Used to be a loyal Agoda customer, now I'll just go with whichever site has best discount rate. I'm filing a class action suit! Agoda was first mentioned on PissedConsumer on Jan 04, 2013 and since then this They advertise a hotel room, you get an Airbnb private condo. I know this is due to our personal style of travel but, in our 163 Agoda bookings, we have only ever missed one hotel check-in. No refunds. You can expect this negative feedback on every single platform you have and I will also be following this up with Australian Competition & Consumer Commission (ACCC) to investigate your unscrupulous ways. As a traveller, I do not foresee myself using Agoda’s flight booking system anytime soon other than maybe as an alternative skyscanner engine. Cancellation is a scam. I have read that a traveller can accumulate points for being an agoda customer, how do i register for this and what benefits do i get? Terrible experience with Agoda. So it looks like they are setting their own exchange rates in order to earn better. Agoda is a hotel booking site owned by Booking Holdings, which also owns Booking.com and Priceline.com. Agoda is not a Scam but I agree that it's website abd pricing policy is not as transparent as it could be. You can’t purchase a flight and hotel package through this service, something other services offer and can be a way to save on your travel. They offer customers a “Lowest Price Guarantee”; essentially, if you find a better deal within 48 hours from the time of booking, they will either match or reduce the price to beat that deal. No refund. my card has been upgraded by the issuer bank and replaced, i won't be able to present the card the i booked with. With money running out its nice to know that some crappy company kept all of it and rendered no services, this is abhorrent and they shut down the park and left the empty hotel "open" on the resort you were prohibited from entering. Claim your listing for free to respond to reviews, update your profile and manage your listing. There was a problem. Agoda is a good service to book hotels. Its the last time i book with Agoda They have been the worst communicators i have had to deal with. avoid agoda. Booked a flight going from Hong Kong to Vancouver on May 15th with a 21 hours layover at Tokyo. Never again! Just avoid them if u dont want to loose your money. These include getting emails if the price changed on a hotel that you are thinking about booking. We’re in this together! will i get any difficulty in using my bookingi? I will NEVER use this app again. Due to COVID-19 travel restrictions, our hotel booking in Italy was cancelled. I enjoyed my vacation, the user expierience and definitely would recommend the site. Service 255 The Bottom Line: Agoda.com is just about the perfect hotel booking website. is this okay? Respond to guest reviews; Agoda Homes - Host Help Center | Host Manage. It’s great for finding hotels, but not for complete travel planning because you can’t bundle flights and cars together with your lodgings. I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices, You maybtry the resort website http://thecliffresort.com.vn and check the payment method. Future US, Inc. 11 West 42nd Street, 15th Floor, any answers for this? Seeing the price comparison from the official hotel site, I took a 'to hell with it' stance and had booked a nonrefundable option in early February through Agoda. Don't not book with Agoda trust reviews. Also, absolutely no disclosure of $70 cleaning fee nor $20 parking fee but no matter, I SLEPT IN MY CAR! Agoda isn't as complete a booking service as others, but it's among the best at finding low prices. Agoda (Booking Service): 1.7 out of 5 stars from 1,194 genuine reviews on Australia's largest opinion site ProductReview.com.au. One that stands out is the option to get emails if the price changes on a hotel you’re thinking about booking. They charged my card for the room then the day I was supposed to check in they sent a cancellation email and blamed the hotel but the hotel said they received a call from agoda requesting that our rooms be cancelled then Agoda lied and said our cards were unverifiable. In making inquiries, the property manager said this was the second time this week that she knew of, that had happened with Agoda. If we have trouble by the time we get there in our hotel should we call you guys or just deal with the manager of the hotel? I've had the worst experience booking through Agoda.com. Let me down big time. Thief's kept $650 of mine and rebooked someone else! I booked several hotels through Agoda for my recent trip to Japan. Agoda and condo owner don't answer the phone. Tip for consumers:BE CAREFUL is my tip! Thank you for signing up to Top Ten Reviews. You can search for flights through Agoda and it will aggregate results, though you’ll have to book through the carrier and not through Agoda. Consumers satisfied with Agoda most frequently mention best price, hotel bookings and book hotels. They said Japan had an entry ban on travellers from Hong Kong. Hi i have booked a hotel for my husband but i will not be travelling with him- but paid with my debit card. Agoda has some features that are uncommon among these booking sites. I booked for the xmas and cancelled two weeks prior. After getting turned down at the doorstep, Agoda took a long time answering our calls and finally refunded our paid amount. Products used:Used their app to book a vacation rental. Agoda also has price matching, and will reimburse you the difference between what you pay and a lower price you find. Its problem is to steal your money. Watch out for their currency exchange rates! Agoda.com is a one stop destination for those needing hotel reservations. Deceptive advertising. This is a good service for booking hotels, but not as useful for vacation planning as others we reviewed. Hi, do i need to print out the hotel voucher for indian hotels booked or can i present the accepted booking on my ipad? See BBB rating, reviews, complaints, & more. She not only refused to honour the price match request which was 100% valid and clear as days by using one bulls*** excuse after another, she also wasted hours of my time. They stole $650 I had booked one room in Nainital last month via Trivago first n by comparing via Agoda for 2 days in Nainital. Booking.com – Once you hit a certain number of bookings in a year you are able to accrue 10-15% off bookings moving forward. You will receive a verification email shortly. There was no view. As last minute travellers we would normally book within this 24 hour time period and, therefore, this option is relatively useless to us. i have been booking hotel through agoda website but still i haven't got any clue that i received that reward... She had absolutely NO idea what customers service means and is an absolute disgrace to the hospitality business and booking platforms everywhere. Then there is no way to email or speak to someone with Agoda.com unless you have a booking number. The "Book Now, Pay Later" feature offers a benefit to many customers as well as the ability to pay using Paypal funds. Will never use them again. This was for my daughters birthday to boot. The park hotel staffs were horribly unhelpful as well, immediately shirked responsibility to Agoda instead of offering us alternatives. Nightmare! Avoid. You can filter your results by neighborhood or use the map view to see where your hotel is and how far it is from landmarks and attractions. My flight booking number with Agoda was 507205224. Agoda also has some features that are uncommon among other booking sites. NY 10036. I am not aware of any reward for posting a review! Will never trust Agoda again. Thief's! pathetic experience overall. When we went to check in, the property had no record of our reservation, as Agoda had not properly submitted the reservation to them. After 2 hours of driving/searching for hotel, I give up and sleep in my car! I booked a flight with them and ended up missing the flight, because they put in dummy details in the system hence the airline had no way of contacting me, agoda did not contact me as well. Minutes after booking the non-refundable rate, I contacted them through chat and they refused to change my booking to the free cancellation. In line with this, we highly suggest you to check the cancellation policy before booking your preferred promo." Visit our corporate site. There is NO customer service---no number to call, only online chat which was consistently unavailable. Please book with someone else! Learn how to stay safe during COVID-19 in our new guide: By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I have used Agoda only few times but I began to feel the reviews published in this website are not reliable and dishonest based on these reasons: 1) I booked twice on places where they showed good reviews and comments but was disappointed when I stayed there. I booked a room with a mountain view and a jetted tub. The photos in agoda and resort web truly reflect the rooms and facility. Completely useless. So, at 4pm, we suddenly learned that we had no place to stay and there was no reaching Agoda customer service. Covid19 crisis shows scums. "We are sorry to inform you that we cannot provide further options regarding your refund, but to make new reservation. Frattina BIG Spanish Steps owner refuses to refund my money even though she already re-rented to some one else to use our dates! Hence I did not know about the flight change. My husband booked a hotel through Agoda we drove 3hours only for hotel tell us reservation were cancelled. Go with your bottom line and forget the gimmick. This can help you get the best price if you’re planning a trip far enough in the future to price-watch. Accept or reject a booking request for Book-on-Request properties ; Cancel a confirmed booking (incl. Not only do they deploy misleading and dishonest pricing strategy (showing pricing without taxes and fees and having different pricings on different platforms ie app vs desktop). Terrible! Terrible customer service, more over you feel like you are saving money but the chances of you missing a flight or your booking getting cancelled are far too high. When I tried to use Agoda in Germany it turned out to be a complete fraud. Then enter your pick up and drop off locations plus pickup date, pickup time, and the number of travelers. © You can filter your results, so only hotels that fall within a certain price range or have certain amenities are displayed within the results. The one thing that's better about reviews in Agoda (or in fact any OTA sites like booking.com and Expedia) is that ythere U can't post a review unless you actually stayed. It's very intransparent, as on your creditcard statement, you see only the final amount and not what was booked. However, cancellation will typically be up to 24 hours prior to arrival time. I did my due diligence and researched on people’s experience. I would highly recommend NEVER booking with such an unethical and ignorant pathetic company. It's a great way to keep customers with them, they are very smart. I had other bookings at the same time which I paid directly, and the "current" exchange rate was always better, both a day before and a day after my stays where Agoda charged. I wanted to check the terms of use when I made the booking through Agoda in February 2020. To get started booking your airport transfer on Agoda, just click on Airport transfer in the top menu. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! The large number of properties they work with, as well as the multitude of filtering options, ensures that customers will be able to find exactly what they're looking for. I called they said up to hotel to adjust dates. User-friendly, a "pay later" option easy cancellations, completely legit and unbiased reviews, and a great rewards program that allow you to redeem points for hotel stays. Agoda Staff. Terrible customer care, terrible behavior. I have had the best deals from them and I find them very helpful. I didnt have to pay anything additionally. They had packaged muffins and apples. NEVER GIVE THESE PEOPLE A CHANCE. It's disgusting that in times like these they're not flexible. It was my first third party booking and was pleasantly surprised with the whole hassle free service. A preliminary review of Agoda’s booking pages suggest that the two systems are separate: There is no package option and the login details for Agoda hotels appears to be different from Agoda flights. Never again. Hotel Eucalyptus. Unfortunately, this was a lie as the hotel knew nothing about it. After numerous phone calls over the last month and the worst customer service I've ever dealt with including being told that I would receive the terms of use within days and the manager should be phoning me back after this phone call - none of this happened and I still haven't received the terms of use. Ive booked for the wrong dates with non-refundable option. Will not answer emails they are rude and bereft of any compassion. They don't even deserve 1 Star! I have used Agoda only few times but I began to feel the reviews published in this website are not reliable and dishonest based on these reasons: 1) I booked twice on places where they showed good reviews and comments but was disappointed when I stayed there. Avoid Agoda. Very good and fast service. Agoda told us because I didn't purchase the cancellation insurance they can't do anything. Agoda Booking website. Look at them after all the evidence, and their response. We booked through Agoda for Marasa Sarover Hotel Tripathi my booking no 549500457 between 17th to19th of March 2021, by look in web site looks beautiful but, while entering to hotel raise alarm to us, non of the staff include senior level are serious on Hygiene this is when numbers are COVID positive increasing all over India, WRITE A REVIEW ★★★★★ 4.6 / 5. Does agoda still offer points for hotel reviews? I had taken print out of booking confirmation n receipt with me. Booking with Agoda is like playing Russian roulette. That's horrible customer service and the scammer most likely have someone on the inside working with them making money off scamming people. x. Advised Agoda-they advised it was a non-refundable booking and it was up to the Hotel to decide if they would offer a "free" cancellation. Now the customer care says I need to wait 3 months for a reply. It's the day before Thanksgiving. Because of the outbreak we want to cancel or at least defer our reservation to a much later time in the year. From me for 2 night stay since United canceled our entire flight due to Coronavirus. We booked legoland withThis wonderful company who believes even though they closed down the park due to the coronavirus we are somehow liable for their decision to close the park but said since they technically didnt shut the hotel down so i guess that was supposed to be our 600 experience. At time of check in, the JAL ground crew denied my boarding. Agoda would not want to refund the money in credit card and (Hotel allows the cancellation) but Agoda gave expiry within the same month of the hotel booking. I used Agoda several times at Suvarnabhumi, Bangkok and was satisfied. The hotel in FL happily agreed to refund my money but Agoda would not and they charged me the … Forget the loyalty points, they've reduced it to 3 months validity so useless unless you travel every month or so. It’s great for finding hotels, but not for complete travel planning because you can’t bundle flights and cars together with your lodgings. after booking on one of the hotel in manila. We’re in this together! This is also where you can remove certain types of accommodations, so if you’re not interested in hotels or resorts, you can exclude them from the search. then they reply to emails late. I've got a question for hotel owners: any other site that working like agoda? Forget the AgodaCash, super short validity. I queried one as the exchange amount seemed way wrong, and received only standard answers that as I chose "Pay Later" I had to accept the exchange rate on the date booked... however, how Agoda arrives at the exchange rate is not explained. http://thecliffresort.com.vn, Janice depends on the hotel most want to use the credit card given for security due to fraud so check with the hotel first befor your husband becomes distraught. I am turned away to the street at midnight! Agoda doesn’t include landmarks and attractions in its filters, which is something we found useful in other services. If I had to choose between booking through Agoda or spending the night in a casket with a corpse, you'd bet your ass I'd be snuggling up to that cadaver having the deepest sweetest slumber of my life! i mean that take payment from the customer and pay the hotel on request? What they expect me to do with this expiring credit in a month time with current situation. Of course when booking cheap hotels you get a few points only, so it will take time till you can get full benefits from it. Agoda is a hotel booking service that has helpful options for finding the best hotel to fit your needs. Agoda became a horrible place. They just sending idiotic survey emails how they do blah blah blah. Free cancelation on most rooms! Frequent travelers can accumulate points for free nights and manage their reservations in one place. Agoda switched dates on my booking… Agoda switched dates on my booking (non-refundable), they charged my credit card $300 more than quote, and after my booking told me it was a Halal only food.
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