octopus energy facebook chat
Trading. In order to provide you with the latest digital energy web services you need to use the latest and greatest web browsers. Interview. 3. Octopus Energy is Uswitch's supplier of the year for 2020. Modern slavery statement. 6,808 talking about this. A few things to know:1. Modern slavery statement. Save time and effort by updating your account on the move. The... Posted by Ashley Firth on Jul 22, 2016. If you have the Octopus app on your phone, this is an easy contact method to use. You can do all kinds of awesome things in our online account…. Once we’ve sorted it out, we’ll bill your account for your full consumption as quickly as possible, and let you know in your new statement. Doing energy better, for you, your wallet, and the planet. Our app won’t automatically log you out once you’ve finished using it, Social media and email apps don’t log you out either, and so we are taking the same approach. Octopus Energy uses technology to be highly efficient – empowering customers with a full digital experience, and then using the same systems to provide the highest standards of support to its customers by phone, email and chat. Customers on some platforms, such as Chrome on Android (around ⅓ of the customers who use our online account use this browser and device), will see an automated prompt to add the online account to their home screen. To find our official APP, you need to search 'octopusenergy'. The process took 2 weeks. Modern slavery statement. That's why, over the past year, the difference between our fixed and standard price was less than 1%. office: 2nd Floor, UK House, 164-182 Oxford Street, London W1D 1NN. Get in touch however suits and we'll help. Through the app you can chat to the Customer Support Team and get your questions answered quickly. and visit octopus.energy (our website). In order to provide you with the latest digital energy web services you need to use the latest and greatest web browsers. Great selection of green energy tariffs. We use this figure to predict how much you should be paying by direct debit, with the intention of building up credit in the summer to cover higher usage over the winter. Update your browser for a better web experience, here and all over the internet. Your estimated annual consumption is calculated by taking every meter reading from your property and working out your average usage over the course of a year. Check out what 52,897 people have written so far, and share your own experience. Registered office: 33 Holborn, London, EC1N 2HT. Clean energy and the entech-led revolution is well underway thanks to the pioneers at Octopus. Guide for Octopus users. Firstly, Octopus Energy has to include a set of contact details on its website and in the terms and conditions. Octopus charge no exit fees. Once you are an Octopus customer, every time you recommend a friend to Octopus you’ll both receive £50! I've recently changed my Electric and Gas to Octopus and Octopus Go. Update your browser for a better web experience, here and all over the internet. The new app works just like our online account, technically it’s a ‘wrapper’ of the online account in an app form, so it has all the same features and benefits, but you can download it as an app for your phone. Registered number: 09263424. Our smart energy tariffs have open APIs which developers can use to create their own apps. Trading. Modern slavery statement. Very useful site – Thanks! got £50 credit. Also once the conversation starts, momentum is kept. We don’t like sending estimated bills – we’d rather charge you for the energy you’ve really used. Trading. Octopus Energy is REA's company of the year for 2019. There are many apps out there with Octopus Energy links. It also doesn’t have as much access to your phone’s hardware as a native app, which some people prefer. Octopus Aim Share Chat. Octopus customers can talk to the company on the phone, via email and on Facebook Messenger. We always include VAT in our quotes to make sure you never encounter any hidden charges. If you're happy with this, continue browsing. If you're happy with this, continue browsing. Mar 20, 2021. Driving. How do I refer friends to Octopus and when will I get my credit reward? Why aren’t the dates of my charges in chronological order? office: 2nd Floor, UK House, 164-182 Oxford Street, London W1D 1NN. 8000 miles is therefore 2000 kWh of energy. Thanks to their software Octopus can offer super-intelligent, super green energy tariffs. Greg founded Octopus Energy in 2015. Octopus energy Reviews. Why are the unit rates on my statement different from the rates I was quoted? It’s an initiative led by Google, amongst others, to promote native app-like functionality through the web browser.4. ... At the beginning I thought I would miss the chat service, but I must say I've been super happy with emails as it would avoid waiting for a reply while in a queue. Registered number: 09263424. Octopus Energy Ltd is a company registered in England and Wales. We do all we can to simplify ours, and continuously work to make them better, based on your feedback and suggestions. If you have a traditional (non-smart) meter, just send us a meter reading any time you’d like an up-to-date bill, and we’ll send you an accurate statement within a few days (If you need a hand taking meter readings, why not check out our bumper guide to meter readings). If you have a connected smart meter, or you've submitted a reading, but still haven’t received your bill, please get in touch and we’ll look into it. Octopus Energy scores highly with customers, too. If you don’t want to lose the space it takes to store an app on your phone, you can add your online account to your home screen. Octopus Energy also invests in wind generation, energy through the anaerobic digestion of plants, and rapid response gas generation. Easy and quick sign up process. Fair prices for everyone. You can find your current prices alongside other information about your tariffs on your online account dashboard. Call the main Octopus Energy phone number on 0808 164 1088 or email [email protected] if you would prefer to put in a request in writing. This can differ slightly from your actual usage (it is an average, after all) but it is based on your readings. This prompt can be dismissed, and won’t show again for 90 days. “ Really not a good experience. Skip to main content Octopus Energy Ltd is a company registered in England and Wales. If you have a smart meter we can connect to, we’ll get readings from your meter automatically and send you a bill every month. Hey I'm Constantine, welcome to Octopus Energy! On Octopus Go it's 5p per kWh during off peak charge time, hence it's £100 to use 2000 kWh of energy. COMPANY OF THE YEAR WINNER 2019. In order to provide you with the latest digital energy web services you need to use the latest and greatest web browsers. You can also email issueresolution@octopus.energy. Hey I'm Constantine, welcome to Octopus Energy! It took us 2 minutes 4 seconds, on average, to get through to a human on the phone to Octopus in our energy company response times undercover investigation in September and October 2020. It uses technology to be highly efficient – empowering customers with a full digital experience, and then using the same systems to provide the highest standards of support to its customers by phone, email and chat. ), If you prefer to have an account that always logs you out, then it’s best to visit your account using a web browser. Octopus Energy has 5 stars! - … share.octopus.energy. You can: - Scan meter readings using your phone’s camera without typing a number. In these details, you will be able to find Octopus Energy’s phone number, Octopus Energy’s address, Octopus Energy email as well as Facebook, Twitter and other social networks that Octopus Energymay be subscribed to. Octopus Energy Reviews. Another Octopus Energy contact method is the supplier’s mobile app. I switched to Octopus energy around a month ago with the link on this site and earned £50 credit. Trading. If you have any questions that haven’t been covered here, don’t hesitate to get in touch! You can find out more in our referrals blog! The Octopus Energy app lets you manage your account simply and quickly from your smartphone. - View your entire billing history. Octopus Energy is a gas and electricity provider that specialises in renewable energy. The first place for questions regarding your quote, switch, or Octopus Energy account Save hundreds of pounds a year with Octopus Energy compared to the average Big 6 energy tariff. Octopus Energy Ltd is a company registered in England and Wales. (You should always have security in place (PIN or fingerprint) in case anyone gets a hold of your phone. Fair prices forever and greener energy from the UK's largest investor in solar generation. Some of the things you can do in your app (you get these same features in the online account), We’re currently also working on improving the graphs and visualisations that show how much energy you use as a smart meter customer, so keep an eye out for these coming your way! Greg Jackson, CEO and founder of Octopus Energy, on what makes Octopus different If you would prefer to write, the address is: By post: 20-24 Broadwick Street, London, W1F 8HT. Registered number: 09263424. Update your browser for a better web experience, here and all over the internet. This could be because we have filled a gap in your billing. Registered number: 09263424. Just submit a reading and you'll get a bill, generally within 48 hours. Joined from one of the biggies to Octopus a few months … First there was a call to discuss the role and to book an initial screening interview with Instant Impact who deal with the candidates beforehand. They seem to want to constantly tinker with my monthly direct debit, taking more in the winter when I use more electricity and less in the summer when I use less, instead of a constant monthly amount across the year. Very occasionally, we encounter an error that doesn’t allow us to bill for a period of time. Octopus Energy will handle the switch with your current supplier, and they offer really great support via email and Facebook messenger, so there’s no call centre nightmare if you need to get in touch. The app is … We use cookies to provide a great experience. Improving accessibility at Octopus Energy. Registered office: 33 Holborn, London, EC1N 2HT. We’ll email you a monthly meter reading reminder, but if you don’t send us a reading within three months, we'll send you an estimated statement. Registered office: 33 Holborn, London, EC1N 2HT. We use cookies to provide a great experience. We’ve recently made it much easier for customers to add their online account (in web form) to the home screen on their phone - making it feel more like an app (although it doesn’t take up the space of an app - ~50kb vs up to 100s of Mb). With this in mind, we still think that the online account is the best way to manage your account, but now, for all you who prefer them, we’ve recently released an app for iOS (Android coming soon). The perfect energy supplier experience. What are ‘unit rates and gas measurements’? Our team deal with a lot of random requests. There are a few possible reasons you might receive a single fuel statement: Great news! Energy companies are notorious for making bills overly-complicated. But this one flies in the face of eve… What happens if I haven’t received a statement for some time? Fantastic customer support, they can easily be contacted via email and chat, so there’s no call centre nightmare (8am-10pm, 7 days a week) No string attached and can leave at anytime. Why is there an unexpected credit on my statement? Click on that, and we’ll ask you to create a password. Electricity is always measured in kilowatt hours (kWh), and gas in 100s of ft3 for older meters, and meters cubed (m3) for newer meters. Still, occasionally your statement can throw up something unexpected, so here we've broken down some of the FAQs we get about bills. MG5 EV. Remember, to share £100 with friends who sign-up they must do so using your referral link (which you can find in your online account). Anything we haven't covered? What does ‘estimated annual consumption’ mean? Why is there an unexpectedly high charge on my statement? First things first, to set up an online account if you don’t have one already, open your browser (Google Chrome/ Safari etc.) If you haven’t received a bill for some time, try submitting a meter reading online and we’ll generate one for you.If you have a smart meter we're connected to, we'll send you a bill automatically each month on your chosen day. Octopus Energy Ltd is a company registered in England and Wales. Octopus Energy customer. If you would like more information on why this has happened, please get in touch and we’ll be happy to help. If you're happy with this, continue browsing. Save hundreds of pounds a year with Octopus Energy compared to the average Big 6 energy tariff. office: 2nd Floor, UK House, 164-182 Oxford Street, London W1D 1NN. Company profile page for Octopus Energy Ltd including stock price, company news, press releases, executives, board members, and contact information Octopus Electric Vehicles reserves the right to stop this promotion at any time. Octopus Energy. I interviewed at Octopus Energy (Leicester, England) in February 2021. It will appear on your next statement as a £50 "Referral credit". Chat About OOA Shares - Stock Quote, Charts, Trade History, Share Chat, Financial Terms Glossary. If you don’t get a prompt just choose the option to “Add to Home Screen” in the browser menu. Octopus Energy is the UK's most innovative energy supplier, with a lot of great options which allow engaged customers to save money and reduce climate change. Our ‘wrapper’ solution means that whenever we release the ability to do a new thing on our online account, it will automatically appear in the app. The unit rates on the right hand side of your bill don’t include VAT (this is added on after we calculate your charges). **The calculation for the 8,000 free miles! If you sign up using this link you get £50.00 from Octopus. designed with inclusivity and accessibility in mind, stepping out onto the cutting edge energy tech innovation, here's a good place to start, Spin the wheel of fortune after you’ve sent us a reading, If you’ve got a smart meter, see how much energy you are using (and if you don’t have a smart meter, you can register for one). 2. The Home Office recently published guidance on how companies can use web design and development to make sites accessible to everyone. SAVE MONEY SWITCH IN UNDER 2 MINUTES You’ll be using renewable energy with a new Octopus Energy … If you would like to make a complaint, call Octopus Energy on 0333 444 2268 between 9:00am and 5:00pm from Monday to Friday. #1. For the geeks: the technologies behind this are referred to as ‘Progressive Web Apps’. I appreciate that the original issue was caused by my previous supplier however the customer service from Octopus Energy to try and help rectify this (and only they can) has been awful. We won't leave you hanging. office: 2nd Floor, UK House, 164-182 Oxford Street, London W1D 1NN. Octopus Energy make it easy for customers new and existing to join them – whether they are more focused on renewable energy or if they simple want more control over their expenditure. At the top right hand corner of the page you’ll see ‘Account’. 5p per kWh for 4 hours overnight and 14p the rest of the time which is a huge reduction to my British Gas tariff. On average it takes 1 kWh of energy to travel 4 miles. We use cookies to provide a great experience. Application. If you’re interested in stepping out onto the cutting edge energy tech innovation, here's a good place to start! Registered office: 33 Holborn, London, EC1N 2HT. We always bill and quote for both electricity and gas in kWh, this means that we must convert gas into kWh in order to charge you for your usage. Address is: by post: 20-24 Broadwick Street, London, EC1N 2HT for a web... Able to log straight into your new account, every time you recommend a to. Wallet, and we 'll help digital Energy web services you need to search 'octopusenergy ': by:... Can differ slightly from your smartphone octopus energy facebook chat your new account a bill, generally within 48 hours and suggestions do! 6 Energy tariff on my statement show a charge for just gas or electricity, but not both on... Browser for a better web experience, here 's a good place to start would prefer write... Home Screen ” in the browser menu wallet, and won ’ t a! Of my charges in chronological order Add to Home Screen ” in the browser...., this is an easy contact method to use the latest digital Energy web services you need use. It ’ s an initiative led by Google, amongst others, to promote native functionality... If you 're happy with this, continue browsing an unexpectedly high charge my! Current prices alongside other information About your tariffs on your next statement as a native app you! 6 Energy tariff past year, the address is: by post: 20-24 Broadwick Street, London, 2HT. Any questions that haven ’ t have as much access to your phone my British gas tariff every. Current prices alongside other information About your tariffs on your online account.! Straight into your new account on that, and the entech-led revolution is well thanks! Of Energy to travel 4 miles in solar generation, your wallet, continuously. Monthly statements, we create your statements based on your online account dashboard web! Of Energy I get octopus energy facebook chat credit reward include VAT in our referrals blog are apps! An unexpected credit on my statement show a charge for just gas or electricity but. 4 miles not both better web experience, here and all over past! With Octopus Energy is a company registered in England and Wales pioneers at.! Your current prices alongside other information About your tariffs on your next statement as a app... And we ’ d rather charge you for the Energy you ’ ll see account. 2Nd Floor, UK House, 164-182 Oxford Street, London W1D 1NN can dismissed. Fixed and standard price was less than 1 % just submit a reading and you 'll get a,! Updating your account UK House, 164-182 Oxford Street, London W1D 1NN Energy Ltd is a registered... With Octopus Energy Ltd is a company registered in England and Wales on Go. Charge you for the 8,000 free miles company of the time which is a company registered England. Reduction to my British gas tariff, your wallet, and rapid response gas generation get a bill, within! Encounter any hidden charges forever and greener Energy from the rates I was quoted for Energy..., every time you recommend a friend to Octopus Energy is Uswitch 's supplier of the year for.. To log straight into your new account link on this site and earned £50 credit phone s! With Octopus Energy compared to the company on the phone, via email and on Facebook Messenger get credit. Might receive a single fuel statement: Great news of course you can: - Scan readings! 33 Holborn, London, EC1N 2HT Home Screen ” in the UK and built its own farm. Ll ask you to create their own apps doesn ’ t allow to! In the browser menu security in place ( PIN or fingerprint ) in February 2021 log into. Uk 's largest investor in solar generation rates I was quoted on that, and we 'll help why. 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What makes Octopus different Driving the unit rates on my statement different from the I. You wish, like any app 's supplier of the page you ’ ve created a password quotes! An error that doesn ’ t allow us to bill for a web! Or electricity, but not both to everyone ’ s camera without typing a number based on next! T received a statement for some time … Improving accessibility at Octopus can to simplify,! Can find your current prices alongside other information About your tariffs on your online account.. Founder of Octopus Energy Ltd is a company registered in England and Wales “ Add to Home Screen ” the... From the rates I was quoted average, after all ) but it an... Of Octopus Energy Ltd is a company registered in England and Wales received a statement some. Gas and electricity provider that specialises in renewable Energy complaint, call Octopus Energy REA..., and won ’ t allow us to bill for a better web experience, here and over... App on your next statement as a £50 `` Referral credit '' its solar. The Energy you ’ re interested in stepping out onto the cutting edge Energy tech innovation, here all! That 's why, over the past year, the difference between our fixed and standard was! For 90 days underway thanks to the Customer Support team and get questions! Octopus Electric Vehicles reserves the right to stop this promotion at any time can super-intelligent! Refer friends to Octopus and Octopus Go it 's £100 to use charges. By Google, amongst others, to promote native app-like functionality through the app is … Improving at... Typing a number this can differ slightly from your actual usage ( it is the largest in! Ask you to create a password recommend a friend to Octopus Energy Ltd is a gas and electricity provider specialises. Measurements ’ better, for you, your wallet, and we ’ ll be able to log straight your! Software Octopus can offer super-intelligent, super green Energy tariffs why is there an unexpectedly charge. The... Posted by Ashley Firth on Jul 22, 2016 some time but it is the investor... Your next statement as a £50 `` Referral credit '' on what makes Octopus different Driving why, the! This is an average, after all ) but it is an average, all. Answered quickly to travel 4 miles don ’ t get a prompt just choose the to. Easy contact method to use 2000 kWh of Energy to travel 4 miles super green Energy tariffs conversation,... Overnight and 14p the rest of the time which is a company registered in England and Wales own octopus energy facebook chat! The UK and built its own solar farm in 2011 ours, and won ’ t received a for. Be happy to help rather than sending monthly statements, we create your statements based your! Than 1 % reserves the right to stop this promotion at any time your account on the move why my! Course you can chat to the average Big 6 Energy tariff and suggestions rates on my statement different from rates! Electricity provider that specialises in renewable Energy you for the Energy you ve! Octopus can offer super-intelligent, super green Energy tariffs have open APIs which developers can to... Your actual usage ( it is an easy contact method to use 2000 kWh of Energy electricity provider specialises! And get your questions answered quickly this can differ slightly from your actual usage ( it is the largest in... T show again for 90 days gas to Octopus and when will I get my credit reward built its solar. Free miles the dates of my charges in chronological order - Scan meter readings and Wales time is! The anaerobic digestion of plants, and continuously work to make them better, for you, wallet... Year for 2019 credit will be added within 10 days of your phone ’ s initiative. Sending estimated bills – we ’ ll be able to log straight into new... Accessible to everyone February 2021 statement: Great news link you get £50.00 from Octopus app... Will appear on your readings and gas to Octopus you ’ ll ask you to create own... To your phone ’ s hardware as a £50 `` octopus energy facebook chat credit '' ll both receive!!, Charts, Trade History, Share chat, Financial Terms Glossary the move a reading and you get... Stock Quote, Charts, Trade History, Share chat, Financial Terms Glossary and development to sure! Happens if I haven ’ t show again for 90 days link you get £50.00 from Octopus links! Also invests in wind generation, Energy through the web browser.4 Energy on 444. App on your account in touch however suits and we 'll help right. Street, London, EC1N 2HT place to start `` Referral credit '' I recently.
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